1. Information We Collect
Effective Date: June 19, 2025
Last Updated: June 19, 2025
Cleaning by Aval (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information — including your phone number — in compliance with U.S. privacy regulations and A2P 10DLC messaging guidelines.
We may collect and process the following types of information:
Personal Information: Full name, email address, mobile phone number, service address, and related contact details.
Service Details: Notes about the property, type of cleaning requested, service frequency, and appointment history.
Communication Data: Text messages, emails, phone call logs, and booking form submissions.
Usage Data: IP address, browser type, device data, pages visited, and other analytic information collected via cookies or third-party tools.
2. How We Use Your Information
Your information is used strictly to:
Provide and manage cleaning services
Schedule or confirm bookings via SMS, phone, or email
Send service reminders, updates, and promotional offers
Respond to inquiries or support requests
Improve our website experience and service quality
We never use your data for any purpose unrelated to our cleaning services or internal business operations.
3. SMS Consent and A2P Messaging Compliance
By providing your phone number on cleaningbyaval.com, you consent to receive SMS messages related to:
Appointment confirmations & reminders
Service-related updates or changes
Exclusive offers and limited-time promotions
Message frequency may vary. Message & Data Rates May Apply.
You can opt out of SMS at any time by replying:
STOP to unsubscribe
HELP for customer support
We do not sell, rent, or share your mobile number with third parties for promotional use. Your number is used exclusively by Cleaning by Aval for the purposes listed above.
4. Sharing Your Information
We only share information when necessary to provide or improve our services. Examples include:
SMS & Email delivery platforms (e.g. booking confirmations)
CRM and scheduling tools
Payment processors
Each provider we use follows strict security protocols and is contractually obligated to protect your data.
We do not sell or rent personal information under any circumstances.
5. Data Retention & Security
We retain your personal data only as long as necessary to fulfill service obligations and comply with applicable laws.
All data is stored securely using industry-standard encryption, access controls, and regular security reviews.
6. Your Rights and Choices
You may, at any time:
Opt out of marketing communications
Request to access, correct, or delete your personal data
Inquire how your data is being used
To make a request, email us at info@cleaningbyaval.com.
7. Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Updates will be posted on this page with a revised “Last Updated” date. In the case of major changes, we may notify you via email or text.
8. Contact Us
If you have any questions or concerns about our privacy practices, please contact:
Cleaning by Aval
📍 Pinellas County, Florida
📧 info@cleaningbyaval.com
🌐 https://cleaningbyaval.com